What Information We Hold and Why
When you open an account, we collect the details you submit — name, contact information and your chosen payment method, whether that is DANA, OVO or GoPay. Transaction records linked to your e-wallet deposits and withdrawals are stored to process payments and resolve any account disputes.
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We also collect device data such as browser type, IP address and session timestamps; this helps us detect unusual login activity and keep your account secure. If you contact our support team, the content of that exchange is stored so we can follow up accurately. We
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do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO and GoPay is limited to what those processors need to complete a transaction. Retention periods depend on the nature of the data: account information is kept while your account
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remains active, and transaction records are kept for the period required under applicable rules. Where local law in Indonesia applies, access to our services and data handling practices reflect what is permitted in eligible regions. You can request a copy of your data or ask us
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to delete it — the process is described in the sections below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.